PRIVACY & COOKIES POLICY

Privacy Policy

Who we are

Masters Property (“we”, “us”, “our”) is an estate agency providing property sales and related services.

Website:
https://masters-property.co.uk

How we collect personal information

We collect personal information when you:

  • Contact us via our website, email or phone

  • Enquire about properties for sale

  • Request a property valuation

  • Submit forms on our website

  • Communicate with us in person

We may also collect limited technical information automatically when you visit our website.

What personal information we collect

We may collect the following information:

  • Name

  • Address

  • Email address

  • Telephone number

  • Any information you choose to provide to us

When you visit our website, we may automatically collect limited technical information, including:

  • IP address

  • Browser type and version

  • Device type

  • Pages visited and time spent on the site

This technical information is used only to operate and secure our website.

How we use your personal information

We use your personal information to:

  • Respond to enquiries and requests

  • Provide property-related services you request

  • Arrange valuations and viewings

  • Communicate with you regarding your enquiry

  • Comply with legal and regulatory obligations

Our legal basis for processing your data is one or more of the following:

  • Performance of a contract

  • Legitimate interests (running and improving our business)

  • Compliance with a legal obligation

We do not sell your personal data.

Marketing communications

We will only send marketing communications if:

  • you have requested them, or

  • you have given your consent

You can opt out at any time by contacting us or by using an unsubscribe link where provided.

How long we retain your data

We retain personal data only for as long as necessary:

  • Minimum: 30 days following submission

  • Maximum: up to 6 years, where required for legal or contractual purposes

Who we share your information with

We may share your information with:

  • Professional advisers (such as legal or financial advisers)

  • Service providers acting on our behalf (such as IT or website services)

All third parties are required to keep your data secure and confidential.

Your data protection rights

You have the right to:

  • Access your personal data

  • Request correction or deletion

  • Object to or restrict processing

  • Withdraw consent at any time

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

ICO website:
https://ico.org.uk

To exercise your rights, contact us at:

Email: info@masters-property.co.uk
Post: 3 maple Close, Evesham, WR11 1YF

Security

We take appropriate technical and organisational measures to protect your personal data.
However, no method of transmission over the internet is completely secure.

Cookies Policy

What are cookies?

Cookies are small text files stored on your device to help websites function correctly.

How we use cookies

Our website uses essential cookies only to:

  • ensure the website functions correctly

  • maintain website security

We do not use cookies for analytics, advertising or tracking.

Managing cookies

You can control or delete cookies through your browser settings.
Please note that disabling cookies may affect website functionality.

More information:
https://www.aboutcookies.org

Policy updates

We may update this policy from time to time. Any changes will be posted on this page.